“Most technical issues are like puzzles, and if I can have a friendly conversation with someone while I look into and solve their puzzle each day, it’s a feeling of accomplishment!”-Mark Jordan

Posted On 04.01.25, by i2m_adm

This month’s customer satisfaction score: 99.05%

“Mark is always great to work with when helping resolve computer related matters/issues.”

Mark Jordan, i2m Help Desk Manager

Mark joined i2m in 2020 and is coming up on his 5th year! Mark was promoted from a technician to Help Desk manager in January of 2024. In this role, he works with our technicians to balance the Help Desk workload, offer expertise on problem tickets and coaches his team on an individual basis to support their career goals. Each week Mark leads an open forum for technicians to talk about issues and learn from him and each other under his guidance.

Mark is a native Philadelphian and grew up in Northeast Philadelphia. As a kid, he got a Tandy DOS computer to learn typing and do schoolwork – from there he taught himself commands by taking books out of the library. Because he grew to love tinkering with things at home, he made the decision to go to technical school. From there he worked at a small MSP in downtown Philly. He credits his manager there with helping him develop his knowledge in the IT space.

Outside of work, Mark is a musician and has three guitars, a bass, a keyboard and a drum machine. Once upon a time he was even in a punk band that pressed a record in the early 2000’s!

i2m is lucky to have Mark on our team and we’re sure if you’ve worked with Mark, you agree!

“Most technical issues are like puzzles, and if I can have a friendly conversation with someone while I look into and solve their puzzle each day, it’s a feeling of accomplishment!”-Mark Jordan

This month’s customer satisfaction score: 99.05%

Mark Jordan, i2m Help Desk Manager

Other Posts

According to the FBI, 80% of cybersecurity breaches are caused by human error.

62% of Americans claim to use thes ame password across 3-7 different accounts (via SecureAuth).

Small to medium-sized businesse sare victims of the majority (64%) of today’s cyberattacks, and it’s because they are inadequately protected.

The onboarding process is an employee’s first impression of a company. First impressions matter and we want to help you make a good one!

A report by PwC found that 85% of customers said they will not do business with an organization if they are worried about its data practices.

According to Verizon’s 2021 Data Breach Investigations Report, 96% of cyberattacks arrive by email.

According to ConnectWise, the most common causes of outages are: 53% cybersecurity event, 52% infrastructure or networking, 49% accidental deletion, 53% applications.

On average, a single cyberattack can cost a small business more than $200,000. – Hiscox Cyber Readiness Report

i2m has no marketing department. All of our clients come from word-of-mouth recommendations. We appreciate that you all take time to tell your friends about us!

Compared to hacking a secure network, it is much easier to download information from an unencrypted or unprotected laptop. This is a reality a lot of business owners and IT professionals fail to realise. – via Security Boulevard

The 2023 MGM hack, showed that even for well-prepared or technically advanced companies, ‘it is not a matter of if you get attacked, but when you get attacked’ – Gregory Moody, director of the cybersecurity program at UNLV

According to the FBI, the U.S. lost a record $12.5 billion to cyber crime in 2023 – a 22% increase from 2022 of the total losses, Business Email Compromise (BEC) scams resulted in over $2.9 billion in losses.

In a recent report, Google and Mandiant said they monitored 97 zero- day vulnerabilities exploited in the wild in 2023, a 50% increase compared to the previous year.

According to Connectwise, one of the best ways to prevent a cyber attack is to secure your email. Most attacks originate in email and choosing services designed to reduce spam is the best way to mitigate risk.

According to Connectwise, the average cost of a data incident is $4.35 million.

“CSAT isn’t about congratulating yourself; it’s about finding areas where you can improve. By spotting common complaints or issues, you can start making improvements.” -Stephen Spiegel, CrewHu

Hackers have the ability to connect stolen phone records to specific people and companies. They then use this information to initiate sophisticated social engineering attacks that prey on your emotions, such as fear.

As of October 2024, over 80% of small businesses have experienced a breach according to the Identity Theft Resource Center (ITRC).

Last year alone, the FBI Internet Crime Complaint Center (IC3) received reports from almost 12,000 victims reporting cyber security scams, resulting over $73 million in losses during last year’s holiday season.

“Encryption is your friend, whether it’s on text messaging or if you have the capacity to use encrypted voice communication. Even if the adversary is able to intercept the data, if it is encrypted, it will make it impossible.”- CISA’s Jeff Green

According to the IBM® Cost of a Data Breach report, the average ransomware breach costs its victim USD 4.91 million.

68% of corporate endpoints are hit withdata breach attacks.via Watchguard

How Can We Help?

Our Trusted Partners