This month’s customer satisfaction score : 98.65% “I truly appreciated Dorian’s knowledge, ability to offer support, and his patience with someone who needs extra help.” Introducing a new ticketing system:Halo PSA We’re making an investment in the tools that support your business. On Wednesday October 14, i2m Solutions will transition our ticketing platform from ConnectWise
This month’s customer satisfaction score : 100% “This team is amazing!! From submission of the ticket to resolution of the issue. I cannot extend enough gratitude to them. What stood out today in addition to resolving the issue, was the time that was taken to answer questions in a way that was understandable. They didn’t
This month’s customer satisfaction score: 98.16% “Perez is very passionate about his job.” Hotel Wi-Fi Threats Put Microsoft 365 Accounts at Risk Since May 2026 there has been a surge of DNS poisoning attacks targeting M365. These incidents have become so frequent that Microsoft had to issue a security bulletin. In one such attack recently,
This month’s customer satisfaction score: 98.22% “Jalil resolved the issue right away. Thanks for the great customer service you are providing!” Mahmoud Jalil, IT Service Technician Mahmoud joined i2m almost 3 years ago to work at the CareerLinks West Philadelphia location as a Level 1 Help Desk Onsite Technician. In his onsite support role, Mahmoud
This month’s customer satisfaction score: 100% “Outstanding performance as always by the top notch i2m team.” Apprenticeships at i2m We’re proud to share a recent milestone in i2m’s ongoing partnership with JEVS Human Services. At the JEVS Apprenticeship Team’s recent “Breakfast of Champions” event and award ceremony, i2m was honored with the JEVS Workforce Innovation in
— Mahatma Gandhi This month’s customer satisfaction score: 98.22% “Robin went above and beyond to assist a customer who needed to utilize our computer to take her real estate licensure test. Even on short notice, Robin was timely and made herself available to troubleshoot setup for the exam. She really prioritized the participant and was
This month’s customer satisfaction score: 100% “Shakeema knows her craft. She was driven and determined to get my printer up andrunning, every bit of the word professional.” Shakeema Blocker, IT Service Technician Shakeema started working at i2m a year ago. She started as an intern, moving to part-time at the end of her internship. As
This month’s customer satisfaction score: 100% “Rob always makes me feel like I’m the only user, only client. He’s awesome” Rob Coleman, COO Rob says the best advice he ever received is: Leadership means owning the hard calls. If it’s yours to decide, it’s yours to stand behind. Also — be fully present where you
This month’s customer satisfaction score: 98.59% “Aaron is so supportive and knowledgeable. He let me know why it might take a few minutes to give me permissions to all the docs in a folder, which was very helpful, and it got done right away. We appreciate him so much!” Security Risks of AI As AI
This month’s customer satisfaction score: 99.15% “Proactive work from I2M team really helped me cover all my bases when an unexpected networkevent happened.” A message from Steven Gryzwinski As we enter 2026, following a year that marked i2m’s 20th anniversary, I have never been more confident in our people, our processes, and our ability to
