This month’s customer satisfaction score: 98.22% “Jalil resolved the issue right away. Thanks for the great customer service you are providing!” Mahmoud Jalil, IT Service Technician Mahmoud joined i2m almost 3 years ago to work at the CareerLinks West Philadelphia location as a Level 1 Help Desk Onsite Technician. In his onsite support role, Mahmoud
This month’s customer satisfaction score: 100% “Outstanding performance as always by the top notch i2m team.” Apprenticeships at i2m We’re proud to share a recent milestone in i2m’s ongoing partnership with JEVS Human Services. At the JEVS Apprenticeship Team’s recent “Breakfast of Champions” event and award ceremony, i2m was honored with the JEVS Workforce Innovation in
— Mahatma Gandhi This month’s customer satisfaction score: 98.22% “Robin went above and beyond to assist a customer who needed to utilize our computer to take her real estate licensure test. Even on short notice, Robin was timely and made herself available to troubleshoot setup for the exam. She really prioritized the participant and was
This month’s customer satisfaction score: 100% “Shakeema knows her craft. She was driven and determined to get my printer up andrunning, every bit of the word professional.” Shakeema Blocker, IT Service Technician Shakeema started working at i2m a year ago. She started as an intern, moving to part-time at the end of her internship. As
This month’s customer satisfaction score: 100% “Rob always makes me feel like I’m the only user, only client. He’s awesome” Rob Coleman, COO Rob says the best advice he ever received is: Leadership means owning the hard calls. If it’s yours to decide, it’s yours to stand behind. Also — be fully present where you
This month’s customer satisfaction score: 98.59% “Aaron is so supportive and knowledgeable. He let me know why it might take a few minutes to give me permissions to all the docs in a folder, which was very helpful, and it got done right away. We appreciate him so much!” Security Risks of AI As AI
This month’s customer satisfaction score: 99.15% “Proactive work from I2M team really helped me cover all my bases when an unexpected networkevent happened.” A message from Steven Gryzwinski As we enter 2026, following a year that marked i2m’s 20th anniversary, I have never been more confident in our people, our processes, and our ability to
This month’s customer satisfaction score: 98.58% “Shakeema you’re the best! Thank you for supporting us and always stepping up to the plate. Honestly, we would be lost without you. You’re very much a part of this team.” Holiday safety tips As we head into the holiday season, we want to make sure you are avoiding
This month’s customer satisfaction score: 98.10% “Chris literally saved 20 years worth of files. I couldn’t find them and had no idea where they went.He found them and restored them! Thank you.” Chris Messina, Enterprise Architect Chris works on our engineering team as an Enterprise Architect, leading projects with Microsoft, email security and infrastructure virtualization.
This month’s customer satisfaction score: 98.85% “Amelia is the best! Thank you for your follow up and accountability. You make our lives easier.” Amelia Lowe, Client Relations Amelia started as our Client Relations person almost 3 years ago. Her primary role is to work with decision makers to create IT strategy for their companies as
