“CSAT isn’t about congratulating yourself; it’s about finding areas where you can improve. By spotting common complaints or issues, you can start making improvements.” -Stephen Spiegel, CrewHu

Posted On 09.01.24, by i2m_adm

This month’s customer satisfaction score:97.95%

“I’m so impressed with how fast you were able to turn around this request to deploy a new laptop to our CFO. Outstanding work. Thank you!”

CrewHu Surveys

At i2m, you – our customers – are at the core of why we do what we do. It is the reason we always try to solve your issues over the phone or in person. It is the reason we send out surveys at the conclusion of every closed ticket – because your experience and your feedback matter to us!

If you have ever filled out one of those surveys – we appreciate you! If you haven’t – we would like to encourage you to think about it the next time you get one. You may not know, but your excellent reviews have real benefits for our technicians. Through CrewHu our technicians can cash in points from excellent reviews in the form of gift cards from Amazon, Best Buy, and Visa – to name just a few. We also collect all of your comments and post them at the end of the week so that the whole team can read the amazing things you all say about our technicians and their hard work.

You may also have noticed if you put in an average or poor review that you get an email from our team asking if there was anything we could have done better. We feel that anything less than excellent is an opportunity for us to do better, and we take your feedback to heart. Your responses help us learn and re-orient ourselves towards our goal of providing the best possible customer experience for all of our clients.

So – thank you for the time you take to ll out the closed ticket surveys and if you haven’t yet, consider this an invitation! We would love to hear from you.

“CSAT isn’t about congratulating yourself; it’s about finding areas where you can improve. By spotting common complaints or issues, you can start making improvements.” -Stephen Spiegel, CrewHu

This month’s customer satisfaction score:97.95%

CrewHu Surveys

Other Posts

According to the FBI, 80% of cybersecurity breaches are caused by human error.

62% of Americans claim to use thes ame password across 3-7 different accounts (via SecureAuth).

Small to medium-sized businesse sare victims of the majority (64%) of today’s cyberattacks, and it’s because they are inadequately protected.

The onboarding process is an employee’s first impression of a company. First impressions matter and we want to help you make a good one!

A report by PwC found that 85% of customers said they will not do business with an organization if they are worried about its data practices.

According to Verizon’s 2021 Data Breach Investigations Report, 96% of cyberattacks arrive by email.

According to ConnectWise, the most common causes of outages are: 53% cybersecurity event, 52% infrastructure or networking, 49% accidental deletion, 53% applications.

On average, a single cyberattack can cost a small business more than $200,000. – Hiscox Cyber Readiness Report

i2m has no marketing department. All of our clients come from word-of-mouth recommendations. We appreciate that you all take time to tell your friends about us!

Compared to hacking a secure network, it is much easier to download information from an unencrypted or unprotected laptop. This is a reality a lot of business owners and IT professionals fail to realise. – via Security Boulevard

The 2023 MGM hack, showed that even for well-prepared or technically advanced companies, ‘it is not a matter of if you get attacked, but when you get attacked’ – Gregory Moody, director of the cybersecurity program at UNLV

According to the FBI, the U.S. lost a record $12.5 billion to cyber crime in 2023 – a 22% increase from 2022 of the total losses, Business Email Compromise (BEC) scams resulted in over $2.9 billion in losses.

In a recent report, Google and Mandiant said they monitored 97 zero- day vulnerabilities exploited in the wild in 2023, a 50% increase compared to the previous year.

According to Connectwise, one of the best ways to prevent a cyber attack is to secure your email. Most attacks originate in email and choosing services designed to reduce spam is the best way to mitigate risk.

According to Connectwise, the average cost of a data incident is $4.35 million.

Hackers have the ability to connect stolen phone records to specific people and companies. They then use this information to initiate sophisticated social engineering attacks that prey on your emotions, such as fear.

As of October 2024, over 80% of small businesses have experienced a breach according to the Identity Theft Resource Center (ITRC).

Last year alone, the FBI Internet Crime Complaint Center (IC3) received reports from almost 12,000 victims reporting cyber security scams, resulting over $73 million in losses during last year’s holiday season.

How Can We Help?

Our Trusted Partners