“According to ScalePad’s 2025 MSP Trend report, less than 10% of MSPs have been around for over 15 years.

And now, in 2025, i2m hit its 20th year in business! This month’s customer satisfaction score: 100% “I wanted i2m to be different, to care, and to matter to the people and clients who have helped contribute to its success. And I think we’ve been successful, and that has become the ‘i2m way’.” – Steve

“Most technical issues are like puzzles, and if I can have a friendly conversation with someone while I look into and solve their puzzle each day, it’s a feeling of accomplishment!”-Mark Jordan

This month’s customer satisfaction score: 99.05% “Mark is always great to work with when helping resolve computer related matters/issues.” Mark Jordan, i2m Help Desk Manager Mark joined i2m in 2020 and is coming up on his 5th year! Mark was promoted from a technician to Help Desk manager in January of 2024. In this role,

68% of corporate endpoints are hit withdata breach attacks.via Watchguard

This month’s customer satisfaction score:98.68% “Jacob was extremely helpful, professional and fast! It only took a mere few minutes for him to swap out my laptop and get things setup.” Endpoint Protection In today’s digital world, keeping our devices safe is critically important. Cyber threats are getting smarter, so we need to step up our

According to the IBM® Cost of a Data Breach report, the average ransomware breach costs its victim USD 4.91 million.

This month’s customer satisfaction score:99.21% “The entire i2m crew is top notch!” RaaS and the evolving threat landscape Ransomware as a Service (RaaS) is a relatively new phenomenon where bad actors with no technical knowledge are able to find ready-made ransomware kits on the dark web. This expands the potential for ransomware attacks to come from people who

“Encryption is your friend, whether it’s on text messaging or if you have the capacity to use encrypted voice communication. Even if the adversary is able to intercept the data, if it is encrypted, it will make it impossible.”- CISA’s Jeff Green

This month’s customer satisfaction score:96.14% “Aaron’s kind and patient attitude is always appreciated!” Encrypting Information Back in December the U.S. government recommended caution for users texting between Apple and Android devices because of the lack of encryption. The recommendation followed news that there was a cyber attack involving private texts and phone calls. encryption: “Encryption

Last year alone, the FBI Internet Crime Complaint Center (IC3) received reports from almost 12,000 victims reporting cyber security scams, resulting over $73 million in losses during last year’s holiday season.

This month’s customer satisfaction score:100% “As always, Jalil did a great job! He resolved the issue in a timely and professional manner.” Holiday safety tips As we head into the holiday season, we want to make sure you are avoiding pitfalls of cyber crime that can be more common during the holidays with the extra

As of October 2024, over 80% of small businesses have experienced a breach according to the Identity Theft Resource Center (ITRC).

This month’s customer satisfaction score:98.86% “Robin provides immediate and outstanding customer service while demonstrating expert technical knowledge.” The Cyber Knowledge Gap Trends in the threat landscape According to Infosecurity Magazine, “nearly 70% of business leaders believe their employees lack critical cybersecurity knowledge, a sharp increase from 56% in 2023.” This information comes from a survey

Hackers have the ability to connect stolen phone records to specific people and companies. They then use this information to initiate sophisticated social engineering attacks that prey on your emotions, such as fear.

This month’s customer satisfaction score:99.2% “Adriana is always responsive and professional. A pleasure to work with her as always.” SAT with Ninjio How will Security Awareness Training be different with Ninjio? Next month, i2m will start sending Security Awareness Trainings from Ninjio. We have sent trainings from Ninjio before, but we’ve decided to partner with

“CSAT isn’t about congratulating yourself; it’s about finding areas where you can improve. By spotting common complaints or issues, you can start making improvements.” -Stephen Spiegel, CrewHu

This month’s customer satisfaction score:97.95% “I’m so impressed with how fast you were able to turn around this request to deploy a new laptop to our CFO. Outstanding work. Thank you!” CrewHu Surveys At i2m, you – our customers – are at the core of why we do what we do. It is the reason

According to Connectwise, the average cost of a data incident is $4.35 million.

This month’s customer satisfaction score:100% “Thaddeus always provides EXCELLENT Customer Service!!!!!!” Data Breaches and Recovery Recently, National Public Data suffered a breach involving 2.9 million users. National Public Data (also known as Jerico Pictures) collects data through a process called scraping, mining data from non-public sources. This means that people whose data is involved in

How can we help

How Can We Help?

Find out how i2m can help your organization design, implement, manage and optimize your business technology.

Contact Us

Our Trusted Partners