Author: i2m_adm

This month’s customer satisfaction score: 99.10% “EXCELLENT work from Jonathan, as always. File recovery happened quickly. I commend his patience! :)” Jonathan Ramos, System Administrator Jonathan grew up in Philadelphia, PA, in the Kensington area. Despite the challenges of his neighborhood, he developed a strong work ethic and a desire to succeed. His interest in

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-Adriana Edwards This month’s customer satisfaction score: 98.10% “IT clicked for me because it’s constantly evolving, offers multiple paths for growth, and is high in demand. Plus, it’s a field that’s not only interesting but also incredibly useful in so many areas of life!” -Adriana Edwards Adriana Edwards, i2m Team Lead Adriana’s career at i2M

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And now, in 2025, i2m hit its 20th year in business! This month’s customer satisfaction score: 100% “I wanted i2m to be different, to care, and to matter to the people and clients who have helped contribute to its success. And I think we’ve been successful, and that has become the ‘i2m way’.” – Steve

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This month’s customer satisfaction score: 99.05% “Mark is always great to work with when helping resolve computer related matters/issues.” Mark Jordan, i2m Help Desk Manager Mark joined i2m in 2020 and is coming up on his 5th year! Mark was promoted from a technician to Help Desk manager in January of 2024. In this role,

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This month’s customer satisfaction score:98.68% “Jacob was extremely helpful, professional and fast! It only took a mere few minutes for him to swap out my laptop and get things setup.” Endpoint Protection In today’s digital world, keeping our devices safe is critically important. Cyber threats are getting smarter, so we need to step up our

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This month’s customer satisfaction score:99.21% “The entire i2m crew is top notch!” RaaS and the evolving threat landscape Ransomware as a Service (RaaS) is a relatively new phenomenon where bad actors with no technical knowledge are able to find ready-made ransomware kits on the dark web. This expands the potential for ransomware attacks to come from people who

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This month’s customer satisfaction score:96.14% “Aaron’s kind and patient attitude is always appreciated!” Encrypting Information Back in December the U.S. government recommended caution for users texting between Apple and Android devices because of the lack of encryption. The recommendation followed news that there was a cyber attack involving private texts and phone calls. encryption: “Encryption

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This month’s customer satisfaction score:100% “As always, Jalil did a great job! He resolved the issue in a timely and professional manner.” Holiday safety tips As we head into the holiday season, we want to make sure you are avoiding pitfalls of cyber crime that can be more common during the holidays with the extra

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This month’s customer satisfaction score:98.86% “Robin provides immediate and outstanding customer service while demonstrating expert technical knowledge.” The Cyber Knowledge Gap Trends in the threat landscape According to Infosecurity Magazine, “nearly 70% of business leaders believe their employees lack critical cybersecurity knowledge, a sharp increase from 56% in 2023.” This information comes from a survey

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This month’s customer satisfaction score:99.2% “Adriana is always responsive and professional. A pleasure to work with her as always.” SAT with Ninjio How will Security Awareness Training be different with Ninjio? Next month, i2m will start sending Security Awareness Trainings from Ninjio. We have sent trainings from Ninjio before, but we’ve decided to partner with

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