# i2m

> A Different kind of IT Provider


## Posts

- [We’re making an investment in the tools that support your business.](https://i2m.solutions/were-making-an-investment-in-the-tools-that-support-your-business/): We’re making an investment in the tools that support your business.
- [Security Awareness Training - A crucial five minutes!](https://i2m.solutions/security-awareness-training-a-crucial-five-minutes/): “This team is amazing!! From submission of the ticket to resolution of the issue. I cannot extend enough gratitude to them.
- [DNS poisoning may sound like a complex IT term........](https://i2m.solutions/dns-poisoning-may-sound-like-a-complex-it-term/): Since May 2026 there has been a surge of DNS poisoning attacks targeting M365.
- [The best advice Mahmoud received is from his dad who said: "Believe half of what you see and none of what you hear."](https://i2m.solutions/the-best-advice-mahmoud-received-is-from-his-dad-who-said-believe-half-of-what-you-see-and-none-of-what-you-hear/): “Jalil resolved the issue right away.
- [We’re proud to share a recent milestone in i2m’s ongoing partnership with JEVS Human Services.](https://i2m.solutions/were-proud-to-share-a-recent-milestone-in-i2ms-ongoing-partnership-with-jevs-human-services/): We’re proud to share a recent milestone in i2m’s ongoing partnership with JEVS Human Services.
- [“The best way to find yourself is to lose yourself in the service of others.”](https://i2m.solutions/the-best-way-to-find-yourself-is-to-lose-yourself-in-the-service-of-others/): “Robin went above and beyond to assist a customer who needed to utilize our computer to take her real estate licensure test.
- [“This field reminds me of a puzzle. It feels like there is an unlimited number of things to learn in this finite space. I enjoy seeing how things connect and fit into each other.”](https://i2m.solutions/this-field-reminds-me-of-a-puzzle-it-feels-like-there-is-an-unlimited-number-of-things-to-learn-in-this-finite-space-i-enjoy-seeing-how-things-connect-and-fit-into-each-other/): “Shakeema knows her craft.
- [Rob says the best advice he ever received is:](https://i2m.solutions/rob-says-the-best-advice-he-ever-received-is/): “Rob always makes me feel like I'm the only user, only client.
- [Only 24% of gen AI initiatives (think: ChatGPT) are secured. This lack of security threatens to expose data and AI models to breaches. The global average cost of breaches was a whopping USD 4.88 million in 2024.](https://i2m.solutions/only-24-of-gen-ai-initiatives-think-chatgpt-are-secured-this-lack-of-security-threatens-to-expose-data-and-ai-models-to-breaches-the-global-average-cost-of-breaches-was-a-whopping-usd-4/): “Aaron is so supportive and knowledgeable.
- [A message from Steven Gryzwinski](https://i2m.solutions/a-message-from-steven-gryzwinski/): As we enter 2026, following a year that marked i2m’s 20th anniversary, I have never been more confident in our people, our processes, and our ability to deliver best-in-class solutions and support.
- [CISA, the government agency concerned with cybersecurity, estimates that holiday scams account for $73 million in losses.](https://i2m.solutions/cisa-the-government-agency-concerned-with-cybersecurity-estimates-that-holiday-scams-account-for-73-million-in-losses/): “Shakeema you're the best! Thank you for supporting us and always stepping up to the plate. Honestly, we would be lost without you.
- [The best advice Chris ever received is:every failure is an opportunity to learn.](https://i2m.solutions/the-best-advice-chris-ever-received-isevery-failure-is-an-opportunity-to-learn/): “Chris literally saved 20 years worth of files. I couldn’t find them and had no idea where they went.
- [Growing up, my dad told me: your attitude equals your altitude. You can go far with a good attitude!](https://i2m.solutions/growing-up-my-dad-told-me-your-attitude-equals-your-altitude-you-can-go-far-with-a-good-attitude/): “Amelia is the best! Thank you for your follow up and accountability.
- [Ben says the best advice he ever received is: Do what you love and you’ll never work a day in your life.](https://i2m.solutions/ben-says-the-best-advice-he-ever-received-is-do-what-you-love-and-youll-never-work-a-day-in-your-life/): “Love working with Ben.
- [Jonathan says the best advice he ever received is: Don’t worry about tomorrow, for tomorrow will worry about itself. Each day has enough trouble of its own.](https://i2m.solutions/jonathan-says-the-best-advice-he-ever-received-is-dont-worry-about-tomorrow-for-tomorrow-will-worry-about-itself-each-day-has-enough-trouble-of-its-own/): “EXCELLENT work from Jonathan, as always. File recovery happened quickly. I commend his patience!
- [“IT clicked for me because it’s constantly evolving, offers multiple paths for growth, and is high in demand. Plus, it’s a field that’s not only interesting but also incredibly useful in so many areas of life!”](https://i2m.solutions/it-clicked-for-me-because-its-constantly-evolving-offers-multiple-paths-for-growth-and-is-high-in-demand-plus-its-a-field-thats-not-only-interesting-but-also-in/): “IT clicked for me because it’s constantly evolving, offers multiple paths for growth, and is high in demand.
- [“According to ScalePad's 2025 MSP Trend report, less than 10% of MSPs have been around for over 15 years.](https://i2m.solutions/according-to-scalepads-2025-msp-trend-report-less-than-10-of-msps-have-been-around-for-over-15-years/): And now, in 2025, i2m hit its 20th year in business!
- [“Most technical issues are like puzzles, and if I can have a friendly conversation with someone while I look into and solve their puzzle each day, it’s a feeling of accomplishment!”-Mark Jordan](https://i2m.solutions/most-technical-issues-are-like-puzzles-and-if-i-can-have-a-friendly-conversation-with-someone-while-i-look-into-and-solve-their-puzzle-each-day-its-a-feeling-of-accomplishment/): Mark joined i2m in 2020 and is coming up on his 5th year! Mark was promoted from a technician to Help Desk manager in January of 2024.
- [68% of corporate endpoints are hit withdata breach attacks.via Watchguard](https://i2m.solutions/68-of-corporate-endpoints-are-hit-withdata-breach-attacks-via-watchguard/): "Jacob was extremely helpful, professional and fast!
- [According to the IBM® Cost of a Data Breach report, the average ransomware breach costs its victim USD 4.91 million.](https://i2m.solutions/according-to-the-ibm-cost-of-a-data-breach-report-the-average-ransomware-breach-costs-its-victim-usd-4-91-million/): Ransomware as a Service (RaaS) is a relatively new phenomenon where bad actors with no technical knowledge are able to find ready-made ransomware kits on the dark web.
- [“Encryption is your friend, whether it's on text messaging or if you have the capacity to use encrypted voice communication. Even if the adversary is able to intercept the data, if it is encrypted, it will make it impossible.”- CISA’s Jeff Green](https://i2m.solutions/encryption-is-your-friend-whether-its-on-text-messaging-or-if-you-have-the-capacity-to-use-encrypted-voice-communication-even-if-the-adversary-is-able-to-intercept-the-data-if-it-is-encr/): Back in December the U.S. government recommended caution for users texting between Apple and Android devices because of the lack of encryption.
- [Last year alone, the FBI Internet Crime Complaint Center (IC3) received reports from almost 12,000 victims reporting cyber security scams, resulting over $73 million in losses during last year’s holiday season.](https://i2m.solutions/last-year-alone-the-fbi-internet-crime-complaint-center-ic3-received-reports-from-almost-12000-victims-reporting-cyber-security-scams-resulting-over-73-million-in-losses-during-last-year/): “As always, Jalil did a great job!
- [As of October 2024, over 80% of small businesses have experienced a breach according to the Identity Theft Resource Center (ITRC).](https://i2m.solutions/as-of-october-2024-over-80-of-small-businesses-have-experienced-a-breach-according-to-the-identity-theft-resource-center-itrc/): According to Infosecurity Magazine, “nearly 70% of business leaders believe their employees lack critical cybersecurity knowledge, a sharp increase from 56% in 2023.” This information comes from a survey by Fortinet of 1850 executives across 29 countries and multiple industries - including manufacturing, financial services and technology.
- [Hackers have the ability to connect stolen phone records to specific people and companies. They then use this information to initiate sophisticated social engineering attacks that prey on your emotions, such as fear.](https://i2m.solutions/hackers-have-the-ability-to-connect-stolen-phone-records-to-specific-people-and-companies-they-then-use-this-information-to-initiate-sophisticated-social-engineering-attacks-that-prey-on-your-emotion/): “Adriana is always responsive and professional.
- [“CSAT isn't about congratulating yourself; it's about finding areas where you can improve. By spotting common complaints or issues, you can start making improvements.” -Stephen Spiegel, CrewHu](https://i2m.solutions/csat-isnt-about-congratulating-yourself-its-about-finding-areas-where-you-can-improve-by-spotting-common-complaints-or-issues-you-can-start-making-improvements-stephen-spieg/): “I'm so impressed with how fast you were able to turn around this request to deploy a new laptop to our CFO. Outstanding work.
- [According to Connectwise, the average cost of a data incident is $4.35 million.](https://i2m.solutions/according-to-connectwise-the-average-cost-of-a-data-incident-is-4-35-million/): Recently, National Public Data suffered a breach involving 2.9 million users.
- [According to Connectwise, one of the best ways to prevent a cyber attack is to secure your email. Most attacks originate in email and choosing services designed to reduce spam is the best way to mitigate risk.](https://i2m.solutions/according-to-connectwise-one-of-the-best-ways-to-prevent-a-cyber-attack-is-to-secure-your-email-most-attacks-originate-in-email-and-choosing-services-designed-to-reduce-spam-is-the-best-way-to-mitig/): If your company sends and receives emails, DMARC is something that can impact your business.
- [In a recent report, Google and Mandiant said they monitored 97 zero- day vulnerabilities exploited in the wild in 2023, a 50% increase compared to the previous year.](https://i2m.solutions/in-a-recent-report-google-and-mandiant-said-they-monitored-97-zero-day-vulnerabilities-exploited-in-the-wild-in-2023-a-50-increase-compared-to-the-previous-year/): “Robin is professional and outstanding in her field.
- [According to the FBI, the U.S. lost a record $12.5 billion to cyber crime in 2023 - a 22% increase from 2022 of the total losses, Business Email Compromise (BEC) scams resulted in over $2.9 billion in losses.](https://i2m.solutions/according-to-the-fbi-the-u-s-lost-a-record-12-5-billion-to-cyber-crime-in-2023-a-22-increase-from-2022-of-the-total-losses-business-email-compromise-bec-scams-resulted-in-over-2-9-billion-in/): “Thanks for looking into this and getting back to me so quickly!
- [The 2023 MGM hack, showed that even for well-prepared or technically advanced companies, ‘it is not a matter of if you get attacked, but when you get attacked' - Gregory Moody, director of the cybersecurity program at UNLV](https://i2m.solutions/the-2023-mgm-hack-showed-that-even-for-well-prepared-or-technically-advanced-companies-it-is-not-a-matter-of-if-you-get-attacked-but-when-you-get-attacked-gregory-moody-director-of-the-cy/): “Edwin reached out promptly after my submission and provided tips to avoid issues.
- [Compared to hacking a secure network, it is much easier to download information from an unencrypted or unprotected laptop. This is a reality a lot of business owners and IT professionals fail to realise. - via Security Boulevard](https://i2m.solutions/compared-to-hacking-a-secure-network-it-is-much-easier-to-download-information-from-an-unencrypted-or-unprotected-laptop-this-is-a-reality-a-lot-of-business-owners-and-it-professionals-fail-to-reali/): Computer encryption protects data that is stored locally on your computer in the case of your computer being lost or stolen.
- [i2m has no marketing department. All of our clients come from word-of-mouth recommendations. We appreciate that you all take time to tell your friends about us!](https://i2m.solutions/i2m-has-no-marketing-department-all-of-our-clients-come-from-word-of-mouth-recommendations-we-appreciate-that-you-all-take-time-to-tell-your-friends-about-us/): “I personally could not be more grateful for the time and effort that Rob takes with me and our account.
- [On average, a single cyberattack can cost a small business more than $200,000. - Hiscox Cyber Readiness Report](https://i2m.solutions/on-average-a-single-cyberattack-can-cost-a-small-business-more-than-200000-hiscox-cyber-readiness-report/): Cybersecurity today depends on a multifaceted approach and a critical tool in our toolbox is a SIEM.
- [According to ConnectWise, the most common causes of outages are: 53% cybersecurity event, 52% infrastructure or networking, 49% accidental deletion, 53% applications.](https://i2m.solutions/according-to-connectwise-the-most-common-causes-of-outages-are-53-cybersecurity-event-52-infrastructure-or-networking-49-accidental-deletion-53-applications/): Most people believe you can only get an extended warranty at the time of purchase -- not true!
- [According to Verizon’s 2021 Data Breach Investigations Report, 96% of cyberattacks arrive by email.](https://i2m.solutions/according-to-verizons-2021-data-breach-investigations-report-96-of-cyberattacks-arrive-by-email/): Thaddeus is great - doesn’t make me feel stupid for not knowing. Love that!!
- [A report by PwC found that 85% of customers said they will not do business with an organization if they are worried about its data practices.](https://i2m.solutions/a-report-by-pwc-found-that-85-of-customers-said-they-will-not-do-business-with-an-organization-if-they-are-worried-about-its-data-practices/): “Mark is wonderful to work with. He never makes me feel like anything I ask him is silly. He takes the time to help me understand what caused the issue.
- [The onboarding process is an employee’s first impression of a company. First impressions matter and we want to help you make a good one!](https://i2m.solutions/the-onboarding-process-is-an-employees-first-impression-of-a-company-first-impressions-matter-and-we-want-to-help-you-make-a-good-one/): Have a new user coming aboard? Wondering what to do to get them setup? Don’t worry - we have you covered!
- [Small to medium-sized businesse sare victims of the majority (64%) of today’s cyberattacks, and it’s because they are inadequately protected.](https://i2m.solutions/small-to-medium-sized-businessesare-victims-of-the-majority-64-oftodays-cyberattacks-and-itsbecause-they-are-inadequatelyprotected/): Do you know what DNS poisoning is? It is when a malicious actor tries to divert you to a page that looks like a website you trust to steal yourcredentials.
- [62% of Americans claim to use thes ame password across 3-7 different accounts (via  SecureAuth).](https://i2m.solutions/62-of-americans-claim-to-use-thesame-password-across-3-7-differentaccounts-via-secureauth/): Be honest - are you using the same username and password for everything because it’s impossible to remember all the passwords you use every day? We get it!
- [According to the FBI, 80% of cybersecurity breaches are caused by human error.](https://i2m.solutions/according-to-the-fbi-80-ofcybersecurity-breaches-arecaused-by-human-error/): I2m’s director of operations says that if he wanted to make a company 100% secure, all he would have to do is fire everyone who works there.

## Pages

- [Security & Compliance](https://i2m.solutions/security-compliance/)
- [Meet Our Team](https://i2m.solutions/meet-our-team/)
- [Careers](https://i2m.solutions/careers/)
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- [Privacy Policy](https://i2m.solutions/privacy-policy/)
- [Public Sector Cloud](https://i2m.solutions/public-sector-cloud/)
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- [Business Continuity and Disaster Recovery (BCDR)](https://i2m.solutions/disaster-recovery/)
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